FAQ

PetTag collars are personalized dog collars with your dog’s name engraved directly on the alloy buckle. This eliminates the need for hanging tags while providing a clean, durable, and stylish identification solution.

Yes. You can add your phone number along with your dog’s name to the engraved buckle for additional safety.

When ordering, simply enter the dog’s name and optional phone number in the customization field before adding the product to your cart.

Yes. All PetTag collars are adjustable to ensure a comfortable and secure fit for your dog.

Our collars are made using high-quality materials including:

• Zinc alloy metal buckle

• Polyester fabric outer layer

• Poly cord strap core

• Heavy nylon stitching

These materials provide durability, comfort, and long-lasting use.

Yes. PetTag collars are designed to be soft, durable, and comfortable for daily wear.

Yes. You can add a matching leash made with the same fabric design as your collar when placing your order.

Orders are usually processed within 1–3 business days. Customized products may require a little extra time for engraving and preparation.

Delivery typically takes 2–5 business days, depending on your location within Sri Lanka.

Since our products are customized and engraved, they generally cannot be returned unless the item arrives damaged or defective.

Yes. We currently offer delivery across Sri Lanka using trusted courier partners.

If you have any questions or need assistance, you can contact us through:

Email: support@pettag.lk
Website: www.pettag.lk