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Welcome to PetTag.lk. These Terms and Conditions outline the rules and regulations for the use of our website and services.
By accessing or purchasing from PetTag.lk, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
General
PetTag.lk is an online store that sells personalized pet accessories including custom dog collars and related products.
By placing an order on our website, you confirm that:
- You are legally capable of entering into binding contracts.
- The information you provide is accurate and complete.
Product Information
We strive to ensure that all product descriptions, images, and details displayed on our website are accurate.
However:
- Colors or fabric designs may appear slightly different depending on screen settings.
- As our products are handmade and customized, small variations may occur.
These variations do not affect the quality or functionality of the product.
Customization & Engraving
PetTag.lk offers personalized products, including engraving of names and contact numbers.
Customers are responsible for ensuring that all customization details (such as spelling of names or phone numbers) are correct at the time of ordering.
PetTag.lk is not responsible for errors provided by customers during the order process.
Orders
All orders placed through our website are subject to acceptance and availability.
We reserve the right to:
- Cancel or refuse any order
- Limit quantities of products
- Correct pricing or product information errors
If an order is cancelled after payment, a refund will be processed accordingly.
Pricing & Payments
All prices listed on the website are in Sri Lankan Rupees (LKR).
Payments must be completed through the available payment methods provided during checkout.
PetTag.lk reserves the right to change product prices at any time without prior notice.
Shipping & Delivery
We deliver islandwide within Sri Lanka using trusted courier partners.
Delivery times provided are estimates and may vary depending on location, courier operations, or external circumstances.
PetTag.lk is not responsible for courier delays but will assist customers in tracking deliveries.
Returns & Refunds
Due to the personalized nature of our products, customized items (including engraved collars) are generally not eligible for returns or refunds unless the product arrives damaged or defective.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Each case will be reviewed individually.
Intellectual Property
All content on PetTag.lk, including:
- Product designs
- Images
- Website design
- Text and branding
are the intellectual property of PetTag.lk and may not be copied, reproduced, or used without permission.
Limitation of Liability
PetTag.lk shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Customers are responsible for ensuring the collar is properly fitted and suitable for their pet.
Changes to Terms
PetTag.lk reserves the right to update or modify these Terms & Conditions at any time.
Any changes will be published on this page.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Email: support@pettag.lk
Website: www.pettag.lk